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Why when choosing a master it is more useful to ask about similar works than just “how many years have you been working”

Let's call the client Eduard. He chose a specialist for an unusual lock and asked everyone one thing: The answers sounded solid. But then a more precise…

The client's name has been changed.

Let's call the client Eduard. He chose a specialist for an unusual lock and asked everyone one thing:

“How many years have you been working?”

The answers sounded solid. But then a more precise question arose:

“Have you worked with exactly such a mechanism?”

And this question is often more useful. In the source materials, among the criteria for choosing a specialist, experience, quality of work, reviews and guarantees are actually indicated; The need for experience with different types of locks is specifically emphasized.

Why overall experience doesn't tell the whole story

A master can practice for ten years:

  • ordinary apartment cylinders,

but rarely work with:

  • automobile systems;
  • smart locks;
  • unusual lever mechanisms.

And vice versa.

How to ask the right question

For example:

“Have you worked with locks from this manufacturer or this design?”

This does not require technical knowledge from the client. You can just send a photo.

Why an honest refusal is a good sign

If the specialist says:

"That's not my area of expertise"

it can be much more professional than trying to experiment with someone else's system.

What else is important besides experience

Sources also recommend considering:

  • quality of work;
  • reviews;
  • availability of guarantee.

But for a complex system, relevant practical experience is especially useful.

The number of years in the profession is important. But for a particular client, it is even more important how much the master’s experience corresponds to his specific task.
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