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Privacy policy

Last updated: January 2025

1. Data controller

The data controller is A1M Production OÜ (registration code: 17533210), address: Viru pst 17, 40233 Sillamäe, Ida-Viru maakond. Email: [email protected], phone: +372 5806 8888.

2. What data do we collect?

We collect only data that you have provided to us yourself:

  • Contact form: name, email address, phone number, message content
  • Product enquiry: name, email, phone, product name, message
  • Cookies: technical session identifier (CSRF protection), analytics (anonymously)

We do not collect payment data — there is no shopping cart or direct transactions in the online shop.

3. Why do we use this data?

  • Responding to enquiries — so we can contact you
  • Providing services — to fulfil your order
  • Security — preventing spam and abuse

We do not sell or pass your data to third parties for marketing purposes.

4. Data retention

Data submitted via contact forms is retained for up to 12 months from the date of submission, unless required otherwise by law. After this period the data is deleted.

5. Your rights (GDPR)

You have the right to:

  • Access your personal data
  • Request correction of your data
  • Request deletion of your data
  • Restrict processing of your data
  • Lodge a complaint with the Data Protection Inspectorate (aki.ee)

To exercise your rights, write to: [email protected]

6. Cookies

We use a minimal number of cookies:

  • CSRF session key — for security (required, deleted at end of session)
  • Tawk.to live chat — when using live chat, Tawk.to sets its own cookie (third-party service)

Analytics are anonymous and contain no personal data.

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