Why, after losing your only key, is it better to immediately tell the locksmith the exact model of the door or lock?
Let's call the client Andres. He lost his only key to the apartment. During the call the master asked: Andres replied: For the owner, this description…
The client's name has been changed.
Let's call the client Andres. He lost his only key to the apartment. During the call the master asked:
“What kind of lock do you have?”
Andres replied:
“Ordinary door.”
For the owner, this description seems sufficient. But for a specialist, the word “ordinary” means almost nothing.
Why design matters
Different doors may have:
- cylinder mechanism;
- level lock;
- disk cylinder;
- several independent locks;
- multipoint system;
- electronic access element.
That is why in source materials diagnostics are invariably placed as the first step before repair or replacement.
What can be sent instead of the model name
If you don't know the brand, that's okay. Helpful photos:
- entire doors;
- keyhole;
- handles;
- the end of the door, if available;
- key, if a copy or photograph has been preserved.
Why this saves time
From the photo, the master can understand in advance:
- type of mechanism;
- possible complexity;
- what parts may be needed;
- whether the work generally relates to his specialization.
Do you need to understand technical terms?
No. The client does not need to know the difference between all types of mechanisms. It is enough to give the specialist normal visual information.