Why the same lock can behave completely differently for two clients
Let's call the client Robert. His neighbor had the same lock. Externally, the models looked the same. When Robert's lock began to jam, he decided: But the…
The client's name has been changed.
Let's call the client Robert. His neighbor had the same lock. Externally, the models looked the same. When Robert's lock began to jam, he decided:
“This lock works great for my neighbor. That means mine can’t be faulty either.”
But the same model does not mean the same operating conditions.
What affects the operation of the lock
Even identical mechanisms can differ in:
- age;
- intensity of use;
- condition of the keys;
- door adjustment;
- humidity;
- temperature;
- installation quality.
One lock can work for years without any problems. Another may experience constant stress due to a sagging door.
Why the door itself is important
The lock does not work separately. It interacts with:
- door leaf;
- box;
- mate;
- pen;
- cylinder;
- fasteners.
If the door is skewed, a working mechanism may begin to work hard.
Why you can’t make a diagnosis based only on the model
Phrase:
“I have the same lock as my neighbor”
useful, but not sufficient. You need to understand the specific symptoms.
What is better to show to the master
It is useful to make a video:
- how the key works when the door is open;
- how it works when closed;
- whether the door needs to be pressed or lifted;
- is there any unusual sound.